Customers

31 terminals plan their quay in Quayside. Eight of them, and one in detail.

The list below is every terminal that has agreed to be named. Throughput is the terminal’s own figure for 2025, not ours; the modules column is what they actually run today, which in most cases is not everything.

Terminals live31
Countries14
Longest runningAntwerp Deurganck, since Aug 2021
Median onboarding19 days
01

Named terminals

Eight of thirty-one. The rest are under agreements that do not allow it.

TerminalUN/LOCODEThroughput 2025ModulesLive since
Terminal NoordkadeRotterdam, NLNLRTM1.42 M TEUAll fiveApr 2025
Felixstowe SouthFelixstowe, UKGBFXT0.98 M TEUPlanner, Timeline, ExchangeSep 2023
Tanjung Pelepas Berth 7–12Johor, MYMYTPP2.10 M TEUPlanner, Timeline, Documents, ReportingFeb 2024
Valencia Levante TerminalValencia, ESESVLC0.74 M TEUPlanner, ExchangeNov 2024
Santos Tecon 3Santos, BRBRSSZ0.61 M TEUPlanner, Timeline, DocumentsJun 2024
Mombasa Container Terminal 2Mombasa, KEKEMBA0.44 M TEUAll fiveJan 2025
Port of Gdańsk DCTGdańsk, PLPLGDN1.86 M TEUPlanner, Timeline, Exchange, ReportingMar 2022
Antwerp DeurganckAntwerp, BEBEANR1.31 M TEUAll fiveAug 2021
02

Terminal Noordkade

Rotterdam · four berths on Quay 2 · live since 14 April 2025.

Noordkade runs four berths on 1,340 metres of quay with twelve ship-to-shore cranes and a Maasgeul draught restriction that closes on every low water. Before Quayside the plan lived in a spreadsheet that only Jorien, the day planner, could safely edit, and a whiteboard that was photographed at shift change and sent round on WhatsApp.

Berths4 · 1,340 m
Cranes12 STS
Calls per month412
Planners3, two shifts
60%70%80%90% Go-live 14 Apr 2025 84.1%70.4% SONDJFMAMJJASONDJFMAMJJA202420252026

Berth utilisation, monthly, September 2024 to August 2026. The dashed line is the pre-Quayside mean.

MeasureBeforeNowChange
Berth utilisation, Quay 271%84%+13 pt
Idle hours per call3.2 h1.4 h−1.8 h
Conflicts found on the day of the call22 / mo1 / mo−95%
Time from ETA change to agents informed2–6 h42 s−99%
Deep calls held for a tide window9 / yr1 / yr−8
Crane moves per working hour28.431.6+11%
Planner hours a week on the plan itself31 h12 h−19 h

“The number nobody predicted is the last one. We did not buy this to save planner hours, we bought it to stop the Thursday arguments. But Jorien now spends her week on the next fortnight instead of the next four hours, and that is where the thirteen points of utilisation came from.”

Joris Hendriks, Operations Manager, Terminal Noordkade

How it went in

Two weeks, remote. Week one: berth model, crane pool, the Hoek van Holland tide feed and the Portbase connection. Week two: parallel running against the spreadsheet, with the plan published to agents from the Wednesday. The whiteboard came down on 2 May 2025 and was not put back.

What did not work at first

Our first crane model assumed cranes could move between berths freely. Noordkade’s rails stop at berth 3, so a crane on berth 4 cannot help berth 1. We shipped rail segments in v3.4 and the crane warnings became trustworthy about a fortnight in. Until then, planners overrode them, which is the correct response to a tool that cries wolf.

03

In their words

Two more, from terminals with very different problems.

“The tide check alone paid for it. One deep call held for a window is a day of quay time. We have not held one since March 2024.”

Rachel Okafor, Senior Berth Planner, Felixstowe South

“We are six hours ahead of our line’s European planners and we used to lose a whole shift waiting for an answer on a berth swap. Now they open the board and see the swap already checked. The conversation is about whether, not about what.”

Nurul Hidayah, Terminal Planning Manager, Tanjung Pelepas Berth 7–12

We will introduce you to a planner at a terminal your size, without a salesperson on the call.